FAQ's

We work with Packeta, DHL, GLS, DPD, MPL, Express One, DACHSER, UPS who are our trusted logistics partners, to deliver BohoPop orders across Europe. BohoPop reserves the right to use others depending on their availability and suitability for the order. BohoPop is not responsible for any delays once the piece has left our premises.

Some of our products, such as furniture, lighting and large/fragile items which have a longer dispatch time (e.g.: large rugs and mirrors, wall shelving, vertical gardens and prints) are sent directly from our brands by their in-house logistics teams or specialist/dedicated couriers. Therefore some items may be dispatched and delivered separately. When an item is on its way you’ll receive a dispatch notification via email with the relevant tracking details.

As an independent business we pride ourselves on offering an array of carefully curated, quality products as well as exceptional customer service - and we're proud to say that as a result it's extremely rare that a product is returned, which along with our five star reviews, we hope offers our customers the confidence to shop with us.

With this in mind, we took the decision to offer FREE delivery for any order over 30.000 ft delivered within the Hungarian mainland, so more customers can enjoy and benefit from not having to pay additional delivery charges - rather than offer free returns, which is much less likely to be needed.

As a business we are always looking at ways to become more sustainable and environmentally conscious. Offering free returns and encouraging shipping back and forth creates unnecessary CO2 emissions. Supporting responsible and thoughtful purchasing helps reduce our environmental impact.

Please contact us via phone on 0036 204410125 or email us at info@bohopop.hu and we will be happy to provide you with any additional product information you may need.

Simply enter your discount code when prompted at checkout. Please note, you are only able to use one discount code per order.

Discount codes can only be applied to full price items. Excludes items in the Outlet or Sale.

If you are purchasing an item currently discounted in the sale, please feel free to keep hold of your welcome code and apply to a future order instead. FREE Hungarian mainland delivery applies to all orders over 30,000 Ft as standard. T&C’s apply.

Orders can be placed via our online store. Just add the item(s) you would like to purchase to your basket and then follow the instructions directing you through to our SSL secure checkout. We offer a range of payment options, including by debit and credit card, Amex, PayPal, Shop Pay, Google Pay, Apple Pay.

We want you to be completely satisfied with every purchase at BohoPop. We make every effort to offer you outstanding quality, value for money and excellent service. 

If you wish to return an article, or if you have decided not to keep it, please return the items to us within 14 calendar days, in their original packaging with the label. If appropriate, we will exchange the item or items or refund the cost price.

All goods must be returned in new and unused condition, together with a copy of your original delivery note.

Returns are at your own expense. We do not offer free returns. 

For more detailed information, please refer to our ‘Returns & Refunds’ page.

As an independent business we try to keep our delivery costs as low and as fair as possible - which is why we only ever charge you the cost of a small parcel for Hungarian deliveries - regardless of the size or weight of your order! We also offer a selection of delivery services for you to choose from, as well as FREE standard Hungarian mainland delivery for orders over 30.000 Ft, including furniture and lighting.

Home accessories are sent via Packeta, DHL, GLS, DPD, MPL, Express One, DACHSER, UPS and are fully tracked; For orders over 30.000 Ft we offer free delivery in Hungary.

Delivery of furniture usually takes around 2-4 weeks. For more information or for a quote, please contact us directly either via email at info@bohopop.hu or call +36 20 44 10 125.

If you would like to enquire about delivery costs outside of Hungary but within the EU, please contact us directly either via email at info@bohopop.hu or call +36 20 44 10 125 and we would be happy to supply you with a quote. Please note, we only ship within the EU.

For further information, please see our Delivery & Returns policy.

How long will it take for my order to arrive?

We aim to dispatch most orders within 2 working days. Orders placed over the weekend or on a bank holiday will be sent out the next working day.

Dependent on the delivery option you choose, please allow 1-3 business days for EU delivery from the date your order is dispatched. Orders are typically processed and dispatched within 2-5 business days.

Estimated delivery time based on customer locations: All destinations: 3–8 working days

Please note that some large/fragile items (e.g.: mirrors, lights and large rugs) and made-to-order products may take a little longer to be delivered - this will always be clearly stated within the ‘delivery’ description on the individual product page and on the checkout page.

You will be sent a tracking number once your order has been dispatched. If your tracking number is not recognised then please try back in a few hours, as sometimes it can take time to show on the tracking system. Please note, this excludes any extra large/fragile or furniture orders as they are sent via a specialist courier and transport team who will liaise directly with you regarding delivery dates and updates.

If you have any questions or issues regarding a tracked order, please either email us at info@bohopop.hu or call +36 20 44 10 125 and we would be happy to help.

When your order is on its way, you will receive a dispatch email with a tracking number, so you can track you package. If you have not received this email or have not received your package when expected by, please call us on 0036 20 44 10 125 or email us at info@bohopop.hu and we will be happy to help trace your package.

We send all of our small, medium and large/heavy packages by Packeta, DHL, GLS, DPD, MPL, Express One, DACHSER, UPS. All services are tracked, so you can track your delivery yourself once it has been dispatched. If you are not in at the time of delivery, a calling card will be left explaining what to do next or how to rearrange delivery. With certain services and couriers there is also the option to leave your parcel in a safe place if you know in advance you will not be home.

Certain larger and fragile items are sent direct from our suppliers by specialist couriers, All services are fully tracked and you will receive tracking details once dispatched.

Furniture deliveries will be booked directly with you and a date and time that is convenient for you will be arranged.

What if I change my mind or want to return an item?

If for any reason you decide to return an item, we offer a 14 day (no quibble) return policy, from the day you receive your package. To be eligible for a return, please contact us in writing by emailing info@bohopop.hu and we will provide you with a Returns Form for you to complete. Please complete the Returns Form, pop it in with your order and return it back to us at the address below - please note that this must be within 14 days of notifying us of your return. Your item must also be unused, in its original packaging, non-assembled (if applicable) and in the same condition that you received it in.

Please be aware that it is your responsibility to ensure that the item is returned to us safely. Unfortunately we are unable to refund return postage or courier costs for items being returned due to change of mind. If you are returning an item of significant value or size, we recommend that you use a trackable delivery service or purchase insurance.

For further information, please see our Delivery & Returns policy.

We try to show each item in its natural state. However, as some of our products are custom made or handmade and/or are handcrafted or made from recycled materials you may find that some products have subtle variations from one piece to the next, or that wood grains and sizes vary slightly. If for any reason you feel that the item is not how you thought and you wish to return it, please follow the return guidelines, as outlined in our Delivery & Returns policy.

If the product you are interested in is currently out of stock, or we don't have the quantity you require, please contact us for availability and re-stock dates via phone on 0036 20 44 10 125 or email us at info@bohopop.hu. Alternatively you can select to be notified when an item is back in stock by inputting your email address underneath the 'Notify me when this product is available' option on a sold out product page. Please note that some of our rare and reclaimed pieces are one-offs, but where possible we will happily look to source an alternative for you.

You can contact us via phone on 0036 204410125 from Mon - Sat : 9am - 5pm and Sunday between 9am and 12pm. We're never far away, so if we are unable to take your call then please leave a message and we'll get back to you within 24 hours. Alternatively you can email us at info@bohopop.hu or contact us via our 'Chat App', which you'll find at the bottom left-hand corner of our website.